Frequently Asked Questions

Q. Why do the "Destination Units Available" change when I choose a different resort week to trade?

• The goal of our "comparable exchange" concept is to parallel the supply of and demand for both the week that you relinquish and the week that you request in exchange. So, the “Destination Units Available” that are displayed during your search for an exchange are resort weeks that are closest in demand and vacation experience to the one that you chose to relinquish. Also, we try to ensure that the quality of the resort you are confirmed to is comparable to the accommodations that you traded.

Q. When does Interval list the home weeks I own under my "Resort Units"?

• All resort units are listed at least one year prior to your check-in date. Some resorts, however, participate in the Early Deposit program. If you own a week at one of these properties, your units will be listed 18 months or two years in advance of your check-in.

Q. I own weeks that don't show up with my other available resort units. How do I add them to the list?

• The weeks you see under "Your Resort Unit(s)" reflect the units currently eligible for you to exchange. Simply contact your designated Member-Services Center to add an additional week to your account. We'll verify your unit's number and size with your home resort and update your records. There is an administrative fee to add a week(s) to an existing membership. The administrative fee is waived, however, if you renew your membership for at least one year at the time you add your week(s).

Q. How do I verify that my online exchange confirmation has been completed?

• You'll receive a confirmation number at the "Transaction Complete" page after you've selected a resort and the dates you want to travel, reviewed the resort information, and provided your payment details. Your home resort will then verify the week you relinquished, and we'll send your confirmation certificate to you via your choice of e-mail, or regular mail.

Q. How do I find out if a problem arises when Interval attempts to verify my week with my home resort?

• We will notify you by postal mail.

Q. My time limit for requesting an exchange is about to expire, but I'm not ready to travel. What can I do?

• You can extend your expiration date for three, six, or 12 months by purchasing a deposit extension or by contacting your Member-Services Center. You can extend your Request Window only once and your week will be treated as a Flex Deposit. Weeks initially relinquished as Flex Deposits or late-notice deposits maintain their original redemption method.

Q. What can I do on the IntervalWorld.com Web site?

• • Search exchange availabilities and confirm in real time.
  • Deposit your week.
  • Request a vacation exchange.
  • Check pending exchange requests.
  • Search for and purchase Getaway vacations.
  • Purchase Guest Certificates.
  • Book air travel, hotel accommodations, rental cars, and cruises.
  • Research and book tours & activities.
  • Access Interval Gold benefits.
  • Upgrade or renew your membership.
  • Check the expiration date of your membership.
  • Update membership information, including phone numbers and mailing and e-mail addresses.
  • Sign up for special offers and e-mail updates.
  • And more.

  Q. How do I purchase a Guest Certificate online?

  • You´ll have the opportunity to purchase a Guest Certificate online at the time you make an exchange confirmation or place a request. You can also purchase a Guest Certificate online when you buy your Getaway. If your transaction was already completed, simply go to your Member Corner and click on “My Transactions” to view your exchange and Getaway history. You have the option to add, modify or delete a Guest Certificate for any current exchange or Getaway transaction by clicking the “ADD/MODIFY/DELETE” button.

  Q. When I'm searching the Resort Directory I sometimes get a message that says additional information is unavailable. Why?

  • For various reasons, some resorts aren't fully featured in the Resort Directory. If a unit at one of these properties is available for exchange, however, you can view more information about it by clicking the "Book It" button on the "Destination Units Available" page. If you decide not to confirm that particular unit, you can go back to the other available exchange options.

  Q. When does my membership expire?

  • Click on the "My Account" link to view the expiration date(s) of your basic and/or Interval Gold membership(s).

  Q. Why do I get a blank screen or a "Page cannot be displayed" error message when I try to sign in?

  • Be sure you're using the latest version of your Internet browser. If you have security software running, confirm that the settings are not blocking you from viewing Web sites that set cookies, small nuggets of information stored on your computer so that IntervalWorld.com can load faster.

  Q. I've already registered, but when I try to sign in I get sent back to the homepage - with no error message. Why?

  • Verify that cookies — small nuggets of information stored on your computer so that IntervalWorld.com can load faster — are enabled in your Web browser. If you have security software running, confirm that the settings are not blocking you from viewing Web sites that set cookies.

  Q. How do I make an instant exchange confirmation online?

  • Simple instructions are provided to guide you through the entire process, but your first step will be to select a destination and a time period during which you'd be willing to travel. Then you'll need to deposit the unit you'd like to exchange. Based on the vacation parameters you´ve chosen and the week you've deposited, Interval's computers will search for exchange possibilities. A selection of resort weeks will display from which you can instantly confirm an exchange. You can cancel the transaction any time prior to selecting "Submit" on the payment information page. You´ll receive a confirmation number after submitting your payment details.

  Q. How do I "search" for an exchange?

  • It's easy, and you don't have to deposit a week before you start your search. On the vacation exchange page, just select where and when you'd like to travel and click continue. Select the previously deposited week or available week you'd like to use for your exchange. If you are using a week still available to you (not yet deposited), you may be asked to provide the check-in date and/or reservation number before you continue. Then you'll be shown a list of units available for exchange for your specified date and destination.

  Q. Why do I get a message that says my unit information cannot be found in Interval's records when I try to relinquish my week?

  • The unit information you submitted does not match Interval's file on your home resort.

  If you're still having problems, contact the customer service department at customerservice@intervalintl.com or 888-784-3447.

  Q. I've tried to relinquish my week, but the system says my check-in date is invalid. What's wrong?

  • Interval's check-in calendar for your resort (based on week number and, in some cases, home resort unit number) does not match the date you provided. Please verify your information with your home resort and try again. If you're still having problems, contact the customer service department at customerservice@intervalintl.com or 888-784-3447.

  Q. When can I deposit my week?

  • You can deposit your week as early as one year in advance of the check-in date of your home unit. In some instances — if your resort participates in the Early Deposit program — weeks may be deposited from 18 months to two years in advance.

  Q. What is a Flex Deposit?

  • Flexchange is a service Interval offers to members who want to request a vacation exchange on short notice — from 59 days to 24 hours before check-in. You can check Flexchange availabilities at IntervalWorld.com or by calling 800-722-1747. Additionally, you can make a Flex Deposit if you need to deposit your week 59 to 14 days prior to the check-in date (no deposits are accepted less than 14 days before your week). You´ll then use the Flexchange service to confirm an exchange.

  Q. What does Resort Accommodations Insurance provide?*

  • It covers the value of your resort accommodations — up to $1,000 — should you have to cancel or postpone your trip due to severe weather, the death of an immediate family member, jury duty, or certain other unforeseen circumstances. You have 21 days after your confirmation to purchase this insurance. View complete coverage details here. Interval Travel also offers great rates on insurance through Travel Guard for air travel, cruises, tours, and car rentals.

  Q.What is the Best Price Guarantee on Getaways and how does it work?

  • If you find a lower rate for the same seven-day resort stay within 24 hours of your Getaway confirmation, you can file a Best Price Guarantee claim with Interval International. If your claim is approved, you will receive a refund for the difference between the amount you paid for your Getaway and the lower rate. For more information, click here.

  *Offer applies only to members residing in the U.S. or Canada.